Returns & Exchanges
At Groundies, we want you to be completely satisfied with your barefoot experience; therefore, we offer a 14-day return window for all items in their original, unworn condition. If your new shoes aren't the perfect fit, our streamlined process makes returning or exchanging your order simple and stress-free.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unworn shoes in their original packaging, ensuring all tags are attached and the box is securely sealed for transit.
Ship the Package
Download and print your prepaid shipping label from the portal, attach it to the outside of your parcel, and drop it off at the nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing