Frequently Asked Questions
Everything you need to know about your Groundies shopping experience.
How do I determine my correct size?
We recommend measuring your foot length and referring to our detailed size guide found on each product page. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply initiate a return through our online portal to receive a prepaid shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary by location, usually ranging from 7-14 business days.
Are Groundies products sustainably made?
Yes, we prioritize ethical manufacturing and sustainable materials. Many of our collections feature recycled fabrics and vegan-friendly leather alternatives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
How do I care for my Groundies footwear?
For leather items, use a damp cloth and specialized leather conditioner. For canvas or synthetic styles, we recommend hand washing with mild soap and air drying away from direct sunlight.